SHIPPING

Orders are shipped within 24-48 hours from the time you place your order, excluding weekends and holidays. Cut off time for the 24-48 hour period is 3:00 PM.  You will receive an email with your tracking number from USPS when your order is shipped.

Our shipping cost start with $5.00 apply in orders to Puerto Rico & US 48 States does not apply to Alaska & Hawaii. The available air shipping options and fees will be quote as requested. We ship international.  Shipping fees will vary depending on country and chosen shipping method. 



BACK ORDERS

Back orders are shipped within 2 weeks of purchase date unless otherwise notified.  

RETURN POLICY

We will allow returns within 5 days of purchase only if the product is UNOPENED. There is a 20% re-stocking fee deducted from the returned item(s). We do not accept returns on opened product unless there is an error on our part. 

If there is any damage to your shipment, missing items or package, you must contact us within 5 days of receipt for us to file a claim with the Post Office  so that we may file a claim and re-ship your order. Any claims after this 5 day period, cannot be accepted or processed.

We require that you notify us before you ship your return back to us. We WILL NOT accept returns that are sent back without an issued AUTHORIZATION NUMBER.

DAMAGED ITEMS

Damaged items, must have a picture taken of the box, bubble wrap, and items damaged before an Authorization for return can be issued. Email pictures of damaged items to info@neweranature.com

Contact us if you should have any questions at:

info@neweranature.com

787-910-5106 At our Business Hours from Monday to Friday 8:00AM to 5:00PM

We just love Natural!

$5.00 Flat Standard Shipping Rate for Puerto Rico & U.S. Only.          $5.00 Costo Fijo de Envío para Puerto Rico & E.U.                               

WHY BUY WITH US?